Defining a new Process many a time takes the form of an “Initiative”. An initiative, as per Dictionary.com is “An introductory act or Step”. Initiatives have the following characteristics,
- It is sponsored by Senior Management wherein a Senior Management representative undertakes activities such as communicating the triggers, values, objectives of the initiative to the employees through organizational forums.
- Is allocated a team (or Task-force), cross-functional as needed, consisting of relevant Subject-matter experts (SMEs), practitioners etc.
- A team lead is also identified called “Champion”, “Anchor” etc.
- Is given a time-lines to complete definition and also roll-out/ deployment
The team or task-force may achieve the same using approaches such as workshop or offline work. Outputs include:
- A good definition with ETVX/ETVX-M elements that can go into org-repository like QMS along with supporting templates, Guidelines
- Training Material for educating the targeted practitioners on the new process
- Communication plan
But with all the above, the proof of a well-defined process lies in it's adoption by stakeholders and the outcomes (referred to as "Process performance"). Next step will be to check if the process is well-defined and how to convince the stakeholders to adopt
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